Privacy Policy

1. Data Controller

For the purposes of applicable data protection laws, the Data Controller is:

Hyve AI Labs FZCO
Owner and Operator of Truval
📧 Email: support@truval.ae

2. Personal Data We Collect

We collect only data necessary to provide and improve the Service.

a. Information You Provide

• Full name
• Email address
• Phone number
• Account login credentials
• Any information submitted through forms or support requests

b. Automatically Collected Data

• IP address
• Device type, operating system, and browser
• Usage logs, timestamps, and app interactions

c. Location Data

Approximate location (if enabled by you) for service optimization and compliance purposes

3. Legal Basis for Processing (GDPR & PDPL)

• Consent – where you have explicitly agreed
• Contractual necessity – to provide the Truval Service
• Legal obligation – compliance with applicable laws
• Legitimate interests – improving security, performance, and user experience

4. How We Use Your Data

• Provide and maintain the Truval Service
• Manage user accounts and authentication
• Improve functionality and user experience
• Communicate service updates and respond to inquiries
• Ensure security, fraud prevention, and compliance
• Meet legal and regulatory obligations

5. Data Sharing & Disclosure

We do not sell personal data.

• With trusted service providers acting under strict confidentiality agreements
• When required by law, court order, or government authority
• To protect Truval’s legal rights, users, or public safety
• During a merger, acquisition, or asset transfer (with safeguards applied)

6. International Data Transfers

If personal data is transferred outside the UAE or EEA, we ensure adequate protection measures (such as Standard Contractual Clauses) and compliance with GDPR Chapter V and UAE PDPL cross-border transfer rules

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, data is securely deleted or anonymized.

8. Your Rights Under GDPR & UAE PDPL

• Access your personal data
• Request correction or updates
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability (where applicable)

To exercise your rights, contact support@truval.ae. We will respond within legally required timeframes.

9. Data Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. While we strive for maximum security, no system is completely risk-free.

10. Children’s Data

Truval is not intended for users under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be promptly deleted.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices and recommend reviewing their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised “Last Updated” date. Continued use of Truval after updates indicates acceptance of the revised policy.

13. Contact Information

For questions, complaints, or data protection requests, contact:
📧 support@truval.ae